Oegema, Nicholson & Associates Insurance https://www.ona.ca Thu, 11 Jun 2026 06:28:53 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://www.ona.ca/wp-content/uploads/2025/04/favicon-150x150.webp Oegema, Nicholson & Associates Insurance https://www.ona.ca 32 32 Do You Need Boat Insurance in Ontario? https://www.ona.ca/blog/do-you-need-boat-insurance-in-ontario/ Thu, 28 May 2026 11:48:00 +0000 https://www.ona.ca/?p=18164

In This Article

If you own a boat in Ontario, you have probably wondered whether you are legally required to carry watercraft insurance. The short answer is no: boat insurance is not mandated by Ontario law or any federal legislation. But for most boat owners, that answer misses the bigger picture. Whether you need boat insurance in Ontario depends on where you keep it, how you financed it, and what happens if something goes wrong on the water.

 

Ontario has more than 250,000 lakes and rivers, and boating is one of the province’s most popular seasonal activities. With that many vessels on the water, accidents, theft, and property damage happen every year. This guide explains what the law says, where practical requirements come in, what a policy actually covers, and how to make sure your coverage fits your situation.

Is Boat Insurance Mandatory in Ontario?

Boat insurance is not mandatory in Ontario. There is no provincial law that requires boat owners to carry insurance, and no federal legislation that makes coverage compulsory for recreational vessels. This is different from cars in Ontario, where third-party liability insurance is a legal requirement before you can put a vehicle on the road.

 

That said, whether insurance is required on a boat is not just a legal question. The practical answer is more nuanced, and for many Ontario boaters, coverage is effectively required by the circumstances surrounding how they own and store their watercraft.

 

While no law requires boat insurance in Ontario, operating an uninsured vessel exposes you to personal financial liability for any damage or injury you cause to others. A single serious accident can result in costs that far exceed the value of the boat itself.

When Boat Insurance Becomes a Practical Requirement

Even though the law does not require it, several situations make boat insurance a condition you cannot avoid.

1. Marina Storage Requirements

Most Ontario marinas require proof of third-party liability insurance before they will allow you to dock or store your vessel with them. If you plan to keep your boat at a marina on the Rideau, Lake Ontario, Georgian Bay, or anywhere in between, expect to show an insurance certificate as part of the contract. Without coverage, you will not be permitted to store your boat there.

2. Lender Requirements

If you financed your boat, your lender will almost certainly require you to carry insurance as a condition of the loan. This protects their security interest in the vessel. Failing to maintain coverage can put you in default on your financing agreement.

3. Personal Liability Exposure

Even when no one is formally requiring you to have coverage, the financial risk of going uninsured is substantial. If you are at fault in a boating accident that injures another person or damages another vessel, you are personally responsible for those costs. Third-party liability claims in serious accidents can run into hundreds of thousands of dollars. Without a policy, those costs come directly out of your pocket.

4. The Value of Your Investment

The more valuable your boat, the more exposed you are to a significant financial loss without insurance. A basic aluminum fishing boat is one thing. A newer powerboat, pontoon, sailboat, or personal watercraft represents a sizeable investment. Replacing or repairing a stolen or badly damaged vessel out of pocket is not a risk most owners are prepared to absorb.

What Does Boat Insurance Cover in Ontario?

A standard boat insurance policy in Ontario can include several types of coverage. Not every policy includes all of these by default, so it is important to review the details with your broker. For a full breakdown of what is available through ONA, visit the watercraft and boat insurance service page.

 

Coverage TypeWhat It Covers
Third-Party LiabilityPays for injuries or property damage you cause to others while operating your boat. This is the single most important coverage for any boat owner.
Limited Medical Expense CoverageMay help cover certain medical expenses resulting from a boating accident, subject to the limits and conditions of your policy. Availability and coverage amounts vary by insurer.
Hull CoveragePays to repair or replace your boat if it is damaged by collision, fire, theft, or certain weather events.
Equipment and AccessoriesExtends coverage to your motor, trailer, GPS, fishing gear, and other permanently attached or stored equipment.
Uninsured Boater CoverageProtects you if you are hit by another boater who has no insurance or insufficient coverage to pay for your damages.
Agreed Value vs. Actual Cash ValueAgreed value pays the amount specified in your policy at the time of a total loss. Actual cash value deducts for depreciation. Newer boats are more likely to qualify for an agreed value settlement.

 

For more details on the factors that affect your specific policy, the post 8 Things to Know About Boat Insurance in Ontario covers the key considerations that boat owners often overlook, including geographic limits, off-season storage, and operator age restrictions.

What Types of Watercraft Need Their Own Policy?

Not all boats require a dedicated insurance policy. The type of vessel you own determines how it needs to be insured.

Non-Motorized Watercraft: Canoes, Kayaks, and Paddleboards

Small non-motorized watercraft such as canoes, kayaks, and paddleboards, can often be covered as personal property under your existing home insurance or cottage and seasonal home insurance policy. Liability coverage for these vessels may also extend from your home policy, though the limits are typically lower than a dedicated marine policy. Check with your broker to confirm what your current coverage includes.

Motorized Boats and Personal Watercraft

Any motorized vessel, including powerboats, ski boats, pontoon boats, sailboats with auxiliary engines, and personal watercraft like Jet Skis and Sea-Doos, should have a dedicated boat insurance policy. These vehicles carry a significantly higher liability risk and a greater potential for physical damage or theft, making standalone coverage the appropriate choice.

Other Recreational Vehicles

If you own other seasonal recreational equipment alongside your boat, separate coverage is equally important. ONA’s recreational vehicle insurance policies provide the same kind of dedicated protection for ATVs, snowmobiles, and other off-road equipment.

How Much Does Boat Insurance Cost in Ontario?

Boat insurance premiums in Ontario vary considerably based on the specifics of your vessel and how you use it. There is no single rate that applies to all boats. Your broker will assess several factors to determine your premium.

The main factors that affect your boat insurance cost include:

  • The size, age, and type of vessel
  • The horsepower and type of motor
  • The value of the boat and any attached equipment
  • Where you plan to use it: inland lakes, the Great Lakes, or coastal waters
  • Where the boat is stored during boating season and over the winter
  • Your operating experience and claims history
  • Whether younger operators will be using the vessel

One coverage detail that significantly affects the payout in a total-loss claim is whether your policy settles on agreed value or actual cash value. Agreed value locks in a specific amount upfront. Actual cash value factors in depreciation at the time of the claim. For newer boats with a high replacement cost, agreed value coverage is generally the better option.

 

If you are planning a purchase and want to understand the full cost picture before you buy, the ONA post Your Guide to Buying a New Boat covers the financial and insurance side of the buying process in detail.

How to Get the Right Boat Insurance Coverage in Ontario

Getting the right policy is not just about finding the lowest premium. It is about making sure your coverage actually matches how you use your boat and where you keep it.

1. Know Your Navigation Limits

Many boat insurance policies include navigation limits that specify how far from your home port you can travel and still be covered. If you plan to take your boat on an extended trip along the Rideau Canal, Lake Ontario, or into Quebec waterways, confirm with your broker that your policy covers those routes. Some policies also limit how far the boat can be trailered on land.

2. Verify Operator Coverage

Before letting a family member or friend operate your boat, check whether your policy extends coverage to other operators. In Canada, all boat operators must carry proof of competency, such as a Pleasure Craft Operator Card (PCOC). Age restrictions may also apply depending on the type of vessel and engine size being operated. Your broker should be aware of everyone who may be using the vessel to ensure your coverage remains appropriate.

 

Operator AgePower Restrictions (Canada Shipping Act, 2001)
Under 12 (unsupervised)May operate vessels with motors under 10 hp only.
12 to under 16 (unsupervised)May operate vessels with motors under 40 hp only.
Under 16Not permitted to operate a personal watercraft (PWC) at any time.
16 and overNo power restrictions. Full operation permitted.

3. Review Off-Season Storage Coverage

Ontario winters are hard on boats. Snow load, ice damage, and theft during the off-season are real risks. Make sure your policy covers your boat while it is in storage, whether at a marina, in a boatyard, or on your property. Confirm what the claims process looks like for winter damage before the season ends.

4. Work With an Independent Broker

An independent broker has access to multiple insurers and can compare coverage options across the market. This is particularly valuable for boats because coverage terms, navigation limits, and settlement methods vary significantly between insurers. Working with a broker means you get the policy that fits your specific boat and how you use it.

 

ONA has been connecting Ontario boat owners with the right watercraft coverage since 1961. With access to 20+ insurers and offices across eastern Ontario, the team at ONA can match your vessel to a policy that covers everything that matters to you on the water.

Frequently Asked Questions About Boat Insurance in Ontario

Is boat insurance required by law in Ontario?

No. Ontario has no law requiring boat owners to carry insurance, and there is no federal legislation under the Canada Shipping Act, 2001 that mandates coverage for recreational vessels. However, most marinas require proof of insurance for docking or storage, and lenders require it as a condition of financing. For any motorized boat, carrying third-party liability coverage is strongly recommended regardless of the legal requirement.

 

Yes. Any person operating a motorized boat in Canada must carry a Pleasure Craft Operator Card (PCOC). This is a federal requirement under the Canada Shipping Act, 2001 and applies regardless of age or vessel size. Operating a motorized vessel without a PCOC can result in a fine and may void your insurance policy.

 

Small non-motorized watercraft such as canoes and kayaks may be covered as personal property under your home or cottage insurance policy, and some liability may extend from your home policy. Motorized vessels are generally excluded from home insurance and require a dedicated boat insurance policy. Always confirm with your broker what your current home policy includes and where the limits fall.

 

Costs vary based on the size, type, age, and value of your vessel, the size of the motor, where you use and store the boat, and your claims history. There is no single rate for all boats. Your broker will assess your specific situation and compare quotes from multiple insurers to find appropriate coverage at a competitive price.

Agreed value means the insurer will pay you the amount stated in your policy if the boat is a total loss, with no depreciation deducted. Actual cash value means the payout reflects the current market value of the boat at the time of the claim, which accounts for age and wear. For newer boats, agreed value is generally the better choice. Ask your broker which settlement method applies to any policy you are considering.

Yes, in most cases. Many boat insurance policies can include coverage across both Ontario and Quebec, but navigation limits vary by insurer. If you regularly cross the provincial border or plan extended trips outside your home region, discuss this with your broker before you buy. Your policy should be written to reflect your actual use.

 

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Is Home Insurance Mandatory in Ontario? https://www.ona.ca/blog/is-home-insurance-mandatory-in-ontario/ Fri, 22 May 2026 10:54:03 +0000 https://www.ona.ca/?p=18150

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Home insurance is not mandatory in Ontario, but that one-sentence answer leaves out most of what you actually need to know. Ontario has no law that forces you to carry home insurance, unlike auto insurance, which every driver must hold by law. But in practice, the vast majority of homeowners need it anyway, either because a mortgage lender requires it as a condition of financing, or because the financial risk of going without it is simply too great.

 

This post explains what the law actually says, when home insurance becomes effectively required, and what you stand to lose if your home is damaged or someone is injured on your property without coverage in place.

Is Home Insurance Required by Law in Ontario?

No. Home insurance is not required by law in Ontario. There is no provincial statute that forces a homeowner to hold a home insurance policy, unlike auto insurance, which is legally mandatory for every driver on Ontario roads.

 

That said, most Ontario homeowners carry home insurance regardless of the legal requirement. According to the Insurance Bureau of Canada (IBC), home insurance is one of the most widely held types of property coverage in the country, and the reason is straightforward: the financial consequences of an uninsured loss on a home are almost always catastrophic.

 

So while no government authority will come knocking if you let your policy lapse, you will likely hear from your mortgage lender before that happens.

Do You Need House Insurance If You Have a Mortgage?

Even though Ontario law does not require home insurance, your mortgage lender almost certainly does. This is true of virtually every bank, credit union, and mortgage provider in Canada.

 

When you take out a mortgage, you are borrowing against your home as collateral. If your home burns down, or is otherwise destroyed, the lender needs to know that money to repair or rebuild it will be there. Without insurance, there is no guarantee of that. So lenders require proof of home insurance before a mortgage closes, and they typically require that coverage remain in place for the life of the loan.

 

This is especially relevant for first-time buyers in Ontario. Our first-time home buyer’s guide covers the costs and obligations that often catch new buyers off guard, including home insurance as a closing requirement.

 

Ottawa lenders, like those across the province, require a certificate of insurance before your mortgage closes. That certificate must name the lender as a loss payee, confirm the policy is active, and show that dwelling coverage is sufficient to rebuild the home at current construction costs. An outdated or underinsured policy may not satisfy your lender’s requirements.

Home Insurance Laws in Ontario: What the Province Actually Says

Ontario does not have a single home insurance law that tells homeowners what they must carry. Instead, the rules come from two directions: how the insurance industry is regulated in Ontario, and what private contracts, such as mortgages, require.

 

The property and casualty insurance industry in Ontario is regulated by the Financial Services Regulatory Authority of Ontario (FSRA). The FSRA sets standards for how insurers operate, how they price policies, and what rights consumers have when disputes arise. It does not mandate that you buy a policy.

 

Ontario’s Insurance Act governs the terms that must appear in a standard fire insurance policy, which is the legal base document underlying most home policies in the province. It sets out what events must be covered by default, how claims must be handled, and what the rights of both the insurer and the insured are. What it does not do is force any homeowner to purchase that policy in the first place.

 

The short version: Ontario home insurance laws regulate the product, not the purchase. You are not compelled to buy it. But if you do, those laws protect you when it matters most.

 

What Home Insurance Actually Covers in Ontario

Home insurance policies in Ontario are not all the same. Coverage depends on the type of policy you choose and the add-ons you carry. Most standard policies include four core protections:

 

Type of CoverageDescription
Dwelling CoveragePays to repair or rebuild the structure of your home if it is damaged or destroyed by a covered event such as fire, lightning, wind, or ice damage. Coverage is based on replacement cost, not market value.
Contents CoverageReplaces your personal belongings including furniture, electronics, clothing, and appliances if they are stolen or damaged by a covered peril.
Personal LiabilityCovers you if someone is injured on your property or if you accidentally damage someone else’s property. Legal defence costs are typically included.
Additional Living Expenses (ALE)Pays for temporary housing and related costs if your home becomes uninhabitable after a covered loss, such as a fire that makes the home unlivable during repairs.

 

Not all events are covered under a standard policy. Overland flooding, sewer backup, and earthquakes are typically excluded unless you add them on separately. For a breakdown of how different policy types compare, our post on home insurance coverage types in Ontario walks through named perils, broad form, and comprehensive policies in plain language.

 

As for cost, rates vary significantly based on location, the age and construction of your home, your claims history, and the coverage limits you choose.

What Happens If You Don’t Have Home Insurance in Ontario?

If you own your home outright and choose not to carry insurance, there is no law that stops you. But the financial exposure is significant. A house fire, a burst pipe in winter, a major windstorm: any of these can result in six-figure repair bills. Without coverage, those costs come entirely out of your pocket.

 

For Ottawa homeowners specifically, water damage from burst pipes during cold snaps and basement flooding from spring thaw are among the most common loss events in the region. 

 

Here is what uninsured homeowners face in practice:

  • Full repair or rebuild costs out of pocket. If your home suffers fire damage, water damage from a burst pipe, or structural damage from a severe storm, you pay every dollar. There is no provincial safety net.
  • No liability protection. If a visitor slips on your icy front steps and is injured, you may be personally liable for their medical bills and any legal claim they bring. Without home insurance, you have no coverage for that exposure.
  • No loss of use coverage. If your home becomes unlivable, you fund your own temporary accommodations until repairs are complete. Depending on the severity of the damage, that could mean months of hotel or rental costs.
  • Mortgage default risk. If you have a mortgage and your lender discovers your policy has lapsed, they can require you to reinstate coverage immediately. They may also force-place a policy on your behalf at a much higher cost, with narrower coverage, and charge it to your mortgage account.

 

To understand what types of damage are most likely to affect Ontario homeowners, our post on the most common home insurance claims shows exactly what risks homeowners face and why coverage matters.

Is Home Insurance Mandatory for Condos and Renters Too?

The question of whether you need house insurance means something different depending on whether you own a house, a condo unit, or rent. Here is how the rules break down:

 

Who You AreIs Insurance Required?Type to Get
Homeowner with a mortgageYes, required by the lenderHome Insurance
Homeowner, no mortgageNot legally requiredHome Insurance
Condo owner with a mortgageYes, required by the lenderCondo Insurance
Renter / tenantNot legally required. May be required by your landlord.Tenant Insurance

 

Condo owners are in a somewhat different position than homeowners. Ontario’s Condominium Act requires the condo corporation to maintain a master insurance policy covering the building structure and common areas. But that policy does not cover your individual unit improvements, your belongings, or your personal liability. Condo insurance fills that gap, and most lenders require it if you carry a mortgage on the unit.

 

For tenants, Ontario law does not require tenant insurance. But some landlords require it as a condition of signing a lease. Even when it is not required, it is inexpensive protection for your belongings and personal liability, two things your landlord’s policy will never cover.

Frequently Asked Questions

Is home insurance mandatory in Ontario?

No, home insurance is not mandatory under Ontario law. There is no provincial statute requiring homeowners to hold a policy. However, if you have a mortgage, your lender will almost certainly require you to maintain home insurance as a condition of the loan. Most homeowners carry it regardless, because the financial risk of an uninsured loss is too significant.

 

You are not legally required to have house insurance if you own your home free and clear. But going without it means any loss, whether from fire, water damage, theft, or liability, comes entirely out of your own pocket. For most homeowners, the cost of a policy is a small fraction of what a single major claim would cost to cover out of pocket.

You are responsible for all repair and rebuilding costs yourself. There is no provincial program or lender fund that steps in when an uninsured homeowner suffers a loss. Depending on the extent of the damage, you could be looking at tens or hundreds of thousands of dollars in out-of-pocket expenses. You also have no liability coverage if someone is injured on your property during that period.

Ontario’s Condominium Act requires the condo corporation to insure the building and common areas, but it does not require individual unit owners to hold their own policy. In practice, most mortgage lenders require condo insurance as a condition of financing. It covers your personal belongings, unit improvements, and personal liability, all of which fall outside the corporation’s master policy.

Tenant insurance is not required by Ontario law, but your landlord may require it as a condition of your lease. It is worth carrying regardless. Your landlord’s policy covers the building, not your possessions or your personal liability. If your belongings are stolen or damaged, or if you accidentally cause damage to the unit, tenant insurance is what covers you.

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Why Your Business Needs Cyber Liability Insurance https://www.ona.ca/blog/why-your-business-needs-cyber-liability-insurance/ Sun, 10 May 2026 11:42:00 +0000 https://www.ona.ca/?p=18128

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A ransomware attack shuts down your systems on a Tuesday morning. Your client data is locked. Your staff cannot work. A criminal is demanding payment. You have no idea how long this will take to fix or what it is going to cost. This is not a hypothetical. It is the situation hundreds of Canadian businesses face every year, and most of them did not think it would happen to them.

 

Cyber liability insurance exists to cover exactly these costs. From the forensic investigation to client notifications to lost revenue while your systems are offline, the right policy puts a financial backstop behind your business when a cyber incident hits. At Oegema, Nicholson & Associates, we help Ontario businesses find the right cyber coverage through some of Canada’s most trusted insurers. This guide explains what cyber liability insurance covers, who needs it, and what to look for in a policy.

 

What Is Cyber Liability Insurance in Canada?

Cyber liability insurance is a commercial insurance product, or policy extension, that covers the financial losses a business suffers because of a cyber attack, data breach, or digital security failure. Unlike general business insurance, it is designed specifically for digital risks: the theft or exposure of customer data, ransomware that encrypts your files, phishing scams that result in fraudulent transfers, and the legal and regulatory fallout that follows these events.

 

In Canada, cyber liability insurance is available as a standalone policy or as an endorsement added to a professional liability insurance policy. For businesses that store sensitive customer information, process payments online, or depend heavily on connected systems, a standalone policy with higher limits is usually the right choice. Endorsements offer basic coverage but typically have lower limits and fewer response services included.

 

The term ‘cyber security insurance‘ is sometimes used interchangeably with cyber liability insurance. Both refer to the same class of product. You may also hear it called data breach insurance, particularly when the main risk being discussed is the exposure of private customer information.

 

What Does Cyber Liability Insurance Cover?

A standard cyber liability insurance policy covers two broad categories of costs: first-party costs (what the incident costs your business directly) and third-party costs (what you owe to others as a result of the incident). The table below breaks down the main coverage areas.

 

Coverage TypeWhat It CoversFirst or Third Party?
Data Breach ResponseForensic investigation, notifying affected individuals, and PR costs after a breach of customer or employee data.First party
Ransomware and Cyber ExtortionRansom negotiation costs and, where legally permitted, ransom payments if a criminal locks your systems and demands payment.First party
Business InterruptionCan cover lost revenue during a cyber-caused shutdown. Covers the gap from the moment your systems go down until normal operations resume.First party
System Damage and RestorationThe cost to restore, repair, or replace software, hardware, and data that were damaged or destroyed in a cyber incident.First party
Third-Party LiabilityLegal defence costs and damages if a client sues your business because their data was compromised through your systems.Third party
Regulatory Fines and PenaltiesFines or penalties assessed by regulators following a notifiable data breach.Third party
Cyber Crime and Social EngineeringFinancial losses from fraud, such as phishing scams that trick your staff into transferring funds. Often available as an optional rider.First party (optional rider)

 

Incident response is one of the most valuable parts of a cyber liability policy that is often overlooked. Many insurers provide access to a 24/7 breach response hotline staffed by security experts, legal counsel, and communications specialists. For a small business without an IT department, that access alone can be the difference between a manageable incident and a catastrophic one.

 

Cyber liability insurance also pairs naturally with business interruption insurance. While standard business interruption coverage protects against physical disruptions like fire or flood, a standalone cyber policy extends that protection to digital shutdowns. If a ransomware attack takes your systems offline for a week, cyber business interruption coverage compensates for the revenue you lost during that downtime.

Are Canadian Small Businesses Really at Risk?

A common assumption among small business owners is that cyber criminals target large corporations, not small operators. The data says otherwise.

 

According to Statistics Canada, one in five Canadian businesses has been targeted by a cyber attack. The Canadian Centre for Cyber Security’s National Cyber Threat Assessment 2025-2026 reports that the number and severity of cyber incidents in Canada has increased sharply in recent years, with ransomware remaining a persistent and widespread threat across all sectors and organization sizes.

 

The reason small businesses are targeted is straightforward: they tend to have weaker security controls than large enterprises, but still hold valuable data. A retail business stores payment information. A medical clinic holds patient records. A law firm has client files. Any of those data sets has value to a criminal.

 

The cost of a real incident is not small. According to claim examples published by Zensurance, a Canadian cyber insurer, actual claim settlements for Canadian small businesses have ranged from $455,000 to $500,000 per incident. Those figures include forensic costs, legal representation, client notification, data restoration, and lost revenue. For most small businesses, an uninsured loss of that size would be existential.

 

Canadian examples are no longer rare or confined to large targets. The City of Hamilton confirmed a ransomware attack in March 2024. London Drugs, a major Canadian retailer, confirmed a ransomware attack in May 2024. These incidents show that no organization, regardless of size or sector, should assume it is too small to be a target.

THE MOST COMMON THREATS FOR SMALL BUSINESSES

Ransomware, phishing emails that trick staff into revealing credentials or transferring funds, and data breaches caused by third-party vendor vulnerabilities are the most frequently reported cyber incidents affecting Canadian SMBs. For a practical overview of these threats, see our post on common cybersecurity risks and how to avoid them.
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What Cyber Liability Insurance Does NOT Cover

Understanding the exclusions in a cyber liability policy is just as important as understanding what it covers. Standard exclusions typically include:

  • Intentional or criminal acts by the policyholder. If a business owner or employee deliberately causes a breach, the policy will not respond.
  • Bodily injury or property damage. Physical harm or damage to tangible property falls under commercial general liability or property coverage, not cyber coverage.
  • Pre-existing breaches. If a breach began before your policy inception date, it is generally excluded. This makes it important to report known incidents promptly and not delay purchasing coverage.
  • Infrastructure failure not caused by a cyber event. A power outage or hardware failure that is not the result of a deliberate cyber attack is typically outside the scope of cyber liability coverage.
  • Social engineering fraud without a rider. Some policies exclude social engineering losses, such as phishing scams that lead to wire fraud, unless a specific endorsement is added. Always ask your broker whether this coverage is included.

If your business relies heavily on third-party cloud platforms or managed service providers, ask specifically about supply chain cyber risk. Standard policies may have limitations when the incident originates with a vendor rather than directly with your systems.

How Insurers Assess Your Cyber Risk

When you apply for cyber liability insurance in Canada, the insurer will evaluate your business’s security posture before offering a quote. Businesses with stronger controls tend to qualify for better rates and higher coverage limits.

What Insurers Typically Ask About

According to the Government of Canada’s Get Cyber Safe program, insurers commonly ask about: the size and nature of your operations, who your customers are and what data you collect, whether you have had a security or privacy audit, what your annual budget for cyber security is, and what specific technical controls you have in place.

Controls That Can Lower Your Premium

Implementing the following measures before applying can improve your eligibility and may reduce your premium:

  • Multi-factor authentication (MFA). Enforcing MFA on all accounts and devices is one of the most basic requirements many insurers look for. Without it, some carriers will decline to offer coverage or apply significant premium surcharges.
  • Employee training. Staff who can recognize phishing emails and social engineering attempts reduce your overall risk profile. Documented training programs signal to insurers that your business takes security seriously.
  • Incident response plan. Having a written plan for how your business will respond to a cyber incident shows insurers you will not be scrambling from scratch when something goes wrong.
  • Regular data backups. Offline or off-site backups mean a ransomware attack does not have to be catastrophic. Businesses that can restore from backups quickly face lower business interruption losses.
  • Patch management. Keeping software and operating systems updated closes the known vulnerabilities that most opportunistic attacks exploit.

Think of cyber security and cyber insurance as two parts of the same strategy. Insurance covers the costs when something goes wrong. Security measures reduce the likelihood that something goes wrong in the first place. Visit our small business insurance page for an overview of commercial coverage options for Ontario business owners.

How Is Cyber Liability Insurance Different from Other Business Coverage?

One of the most common misconceptions is that existing policies, such as commercial general liability or professional liability, already cover cyber risks. In most cases, they do not. The table below shows how cyber liability coverage compares to other common business policies.

 

Policy TypeCovers Cyber?The Gap
Commercial General LiabilityNoCGL covers bodily injury and property damage. A data breach or ransomware attack is not a physical event, so CGL does not respond.
Professional Liability (E&O)Partially, in some casesSome E&O policies include a basic cyber endorsement, but limits are usually low and breach response costs are typically excluded.
Commercial PropertyNoCommercial property covers physical assets. Digital data is not considered physical property under a standard policy.
Cyber Liability InsuranceYes, specificallyAddresses all major cyber risks: breach response, ransomware, business interruption, third-party liability, and regulatory penalties.

 

For businesses in professional services, technology, or consulting, a cyber security insurance policy should be considered alongside professional liability coverage, not instead of it. The two policies address different risks and together provide a much more complete picture of protection.

Frequently Asked Questions 

What is cyber liability insurance and what does it cover?

Cyber liability insurance is a commercial insurance policy designed to cover the financial costs of a cyber attack or data breach. It covers first-party costs such as data breach response, ransomware, business interruption, and system restoration, as well as third-party costs including legal defence, regulatory fines, and damages owed to clients whose data was compromised.

 

Yes. Statistics Canada reports that one in five Canadian businesses has been targeted by a cyber attack. Small businesses are frequently targeted because they hold valuable data but often have weaker security controls than large organizations. Real claim costs for Canadian small businesses have reached $455,000 to $500,000 per incident, making an uninsured loss a serious financial threat for most small operators.

 

The terms are often used interchangeably, but cyber liability insurance is typically broader. Data breach insurance focuses specifically on the cost of a breach involving personal or sensitive information. Cyber liability insurance also covers ransomware, business interruption from cyber events, third-party liability, and regulatory penalties. When shopping for coverage, confirm exactly what events the policy covers.

A low-limit cyber endorsement added to a professional liability policy typically costs an additional $100 to $200 per year. A standalone cyber liability policy with higher limits generally ranges from $750 to $1,000 or more per year, depending on the size of your business, the data you handle, and the security controls you have in place. Businesses with stronger security postures generally qualify for better rates.

No, in almost all cases. Commercial general liability insurance covers bodily injury and property damage. A data breach or ransomware attack is a digital event, not a physical one, so a standard CGL policy will not respond. You need a standalone cyber liability policy to cover cyber-related losses. Always review your existing policies with your broker to identify any coverage gaps.

Implementing strong security controls before you apply can improve your eligibility and may reduce your premium. The most impactful steps are enabling multi-factor authentication on all accounts, conducting employee phishing awareness training, maintaining offline data backups, having a written incident response plan, and keeping all software and systems patched and up to date.

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Does Bundling Insurance Save You Money? What Ontario Homeowners Should Know https://www.ona.ca/blog/benefits-of-bundling-insurance/ Sun, 05 Apr 2026 01:05:00 +0000 https://www.ona.ca/?p=17687

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If you pay for your home insurance and your car insurance separately, you may be leaving real money on the table. Bundling home and auto insurance is one of the most straightforward ways to lower your insurance costs in Ontario, and it comes with advantages that go well beyond the price tag. But like any financial decision, it pays to understand how it works before you commit.

At ONA, we have been helping Ottawa and eastern Ontario residents find the right coverage since 1961. This guide covers everything you need to know about bundling insurance: what it is, how much you can actually save, which policies can be combined, and how working with an independent broker changes the equation.

What Does It Mean To Bundle Insurance?

Bundle insurance, otherwise known as a multi-policy discount, simply means purchasing more than one type of coverage from the same insurer or through the same broker. The most common combination in Ontario is home insurance and auto insurance, though there are other options depending on your situation.

When you bundle, you still receive separate policies for each type of coverage. Your home insurance and your car insurance remain distinct contracts with their own coverage limits and terms. What changes is the price. Because you are bringing more business to one provider, insurers reward that loyalty with a discount applied to one or both policies.

It is worth noting that bundling through an independent broker is different from bundling directly with a single insurer. A broker can shop your policies amongst multiple carriers, which often means better pricing and coverage options than going to one company on your own. More on that below.

Does Bundling Home and Auto Insurance Actually Save Money?

In most cases, yes. For the majority of Ontario homeowners and drivers, it does, and the savings can be meaningful. Discount ranges typically fall between 10 and 25 percent, depending on the insurer, the policies involved, and your individual risk profile.

To put that in practical terms: if you are paying $1,200 per year for home insurance and $1,400 per year for car insurance, a 15 percent bundle discount could save you roughly $390 annually. That adds up to nearly $2,000 over five years, without giving up any coverage.

NOTE: SAVINGS VARY BY SITUATION

Bundle discounts are not universal. A homeowner in Ottawa with a clean driving record and a newer home will typically see stronger savings than someone with previous claims or a high-risk property. Always compare bundled and standalone quotes before deciding.

The Benefits of Bundling Home and Auto Insurance Beyond the Discount

The premium savings get most of the attention, but the benefits of bundling home and auto insurance go further than the number on your renewal notice. Here is what else changes when your policies are combined.

1. Simpler Administration

With separate policies at separate companies, you manage two billing schedules, two renewal dates, two sets of policy documents, and two customer service relationships. When bundling, this can bring that down to one. One renewal date. One point of contact. One billing arrangement, if selected. For busy households, that alone has real value.

2. Coordinated Claims Handling

Imagine a major ice storm hits Ottawa and damages both your car and your roof at the same time. If your policies are with two different companies, you are filing two separate claims, dealing with two adjusters, and navigating two processes. When your coverage is bundled, a single provider handles the entire event. Some insurers also apply one deductible when a single incident affects both your vehicle and your home, which can save you hundreds more in the moment you need it most.

For more context on how home claims work and what triggers them, our post on what homeowners most commonly claim is a useful read.

3. Consistent Coverage Terms

When policies are bundled, coverage options are often designed to work together. Deductibles can be aligned, coverage limits are reviewed as a set, and gaps between policies are easier to spot. A broker reviewing your bundle annually can catch inconsistencies that might go unnoticed when your coverage is spread across multiple companies.

4. Access to Enhanced Options

Bundled customers sometimes unlock add-ons that are harder to access with individual standalone policies, including accident forgiveness on auto insurance, extended contents coverage, or personal cyber protection on home insurance. These extras vary by insurer, which is another reason why getting quotes from multiple carriers matters.

What Types of Insurance Can Be Bundled in Ontario?

Most people think of bundling as home plus auto, and that is the most common combination. But it is not the only one. Here are the main options available to Ontario residents:

Bundle Combination Who It Suits
Home + Auto Homeowners with one or more vehicles. The most common bundle and typically the best discount.
Condo + Auto Condo owners who need coverage for their unit and their car. Works the same way as home + auto.
Tenant + Auto Renters who have a vehicle. Tenant insurance is already affordable, and bundling can reduce the cost further.
Home + Auto + Cottage Homeowners with a seasonal property. Adding cottage and seasonal insurance to an existing bundle may unlock additional savings.


If you own a condo, you can explore condo insurance options and ask your broker whether combining it with your auto coverage makes financial sense for you.

Renters who think insurance is not worth the cost are often surprised by how affordable tenant and renter’s insurance is on its own, and even more so when bundled with a car policy.

If you have a seasonal property, adding your cottage and seasonal home insurance to your existing home and auto bundle may be worth exploring at your next renewal.

When Bundling May Not Be the Right Move

Bundling is not automatically the best choice for everyone. There are situations where separate policies, or policies from different carriers, might serve you better.

Your individual policies are priced below what any bundle can beat

If you have a clean driving record, a newer vehicle, and your current auto insurer already knows that, the rate you have may be hard to match with a bundled package. Always get a comparison before switching.

Your home carries elevated risk

Properties with unusual characteristics, a waterfront location, a wood-burning stove, an older electrical system, or a history of claims, may attract higher home insurance premiums regardless of bundling. In some cases, specialty carriers offer better terms for high-risk properties than a standard multi-line insurer would.

One policy is mid-term

If you are mid-way through an annual policy at one company and want to bundle with a different carrier, you may face cancellation fees. Timing your bundle to align with one or both renewal dates usually avoids that cost.

How an Independent Broker May Get You a Better Bundle

When you go directly to a single insurance company to bundle your policies, you are choosing from that company’s products at that company’s rates. You may get a discount, but you have no way of knowing whether a different carrier would offer better coverage, a higher discount, or both.

This is where working with an independent broker changes the outcome. ONA has access to more than 20 of Canada’s most trusted insurers. When you ask us to find you a bundle, we compare options across multiple carriers and present you with the combination that gives you the best value.

Beyond the initial quote, your ONA broker reviews your bundle at every renewal. If rates shift or a carrier changes its discount structure, we catch it and bring alternatives to you before your policy renews automatically at a higher rate.

If you are looking for guidance from experienced insurance brokers in Ottawa who can compare options on your behalf, that is exactly what ONA is here for. We also cover car insurance in Ottawa and home insurance across eastern Ontario, and we are happy to review your current coverage at no cost.

You can also read our post on the best ways to get car insurance discounts in Ottawa for additional tips on reducing your auto premiums beyond bundling.

Frequently Asked Questions

Does bundling insurance save money in Ontario?

Yes, in most cases. Most Ontario insurers offer multi-policy discounts that reduce your combined premiums when you hold both home and auto insurance with the same carrier. Savings typically range from 10 to 25 percent, though the exact amount depends on your coverage needs, your risk profile, and which insurer your broker places your policies with.

Bundle insurance, also called a multi-policy discount, means purchasing two or more insurance policies from the same insurer or through the same broker. The most common bundle in Ontario is home insurance and car insurance. You keep separate policies for each type of coverage, but you receive a discount because both policies are held in the same place.

Savings vary, but a realistic range is 10 to 25 percent off one or both policies. According to Rates.ca, Ontario residents can save up to $542 per year through bundling. A household paying $2,600 per year in combined premiums might save $260 to $650 annually, depending on the insurer and the discount applied.

Yes. Bundling is not limited to homeowners. Condo owners can bundle their condo insurance with auto insurance, and renters can bundle tenant insurance with their car policy. Both combinations typically qualify for multi-policy discounts, though the savings amounts may differ from a traditional home and auto bundle.

No. When you bundle, each policy remains a separate contract with its own coverage terms. You can still customize your home and auto coverage independently. In some cases, bundling actually unlocks additional options, such as accident forgiveness or extended contents coverage, that may not be available on standalone policies.

Using an independent broker gives you more options. When you go directly to one insurer, you are limited to their products and their rates. A broker like ONA can compare bundle options across 20+ carriers, which means you are more likely to find a combination that offers strong discounts without compromising on coverage.

Unbundling may make sense if you have a high-risk property or specialty vehicle that is better covered by a niche insurer, if your bundled renewal rate has increased significantly, or if comparing standalone quotes reveals better pricing outside the bundle. A broker can run both scenarios and tell you which approach saves you more.

Ready to See What Bundling Could Save You?

Bundling your home and auto insurance is one of the simplest ways to reduce what you pay each year without reducing what you are covered for. The real question is not whether to bundle, but which combination of policies and carriers gives you the best outcome for your specific situation.

 

ONA has been helping Ottawa and eastern Ontario families protect what matters since 1961. Our brokers compare options across 20+ Canadian insurers and present you with real numbers so you can decide with confidence. Call us or reach out through our website to get a bundle quote at no cost.

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Ottawa Business Insurance: Understanding Your Premiums and Coverage https://www.ona.ca/blog/ottawa-business-insurance-premiums-coverage/ Tue, 24 Mar 2026 08:48:22 +0000 https://www.ona.ca/?p=17593
Your premium is not a random number. It is calculated based on specific factors about your business. This guide explains exactly what those factors are, what coverage Ottawa businesses actually need, and how to keep your costs manageable.   What this article covers: 
  • Why Business Insurance Matters in Ottawa
  • The Core Types of Business Insurance
  • How Your Premium Is Calculated
  • Ottawa-Specific Factors That Affect Your Rate
  • How to Lower Your Business Insurance Costs
  • Frequently Asked Questions
Business insurance is one of those expenses that can feel like a black box. You get a renewal notice, the number goes up, and you are not always sure why. For many Ottawa small business owners, that lack of clarity leads to one of two problems: paying more than necessary for coverage you do not fully need, or cutting coverage in the wrong places to save money. This guide is designed to fix that. We will walk through the main types of business insurance, explain how insurers calculate your premium, and share practical steps you can take to manage your costs without leaving your business exposed.

Why Business Insurance Matters in Ottawa

Business insurance is not legally required for most Ontario businesses, but there are important exceptions. If your business uses a vehicle, commercial auto insurance is mandatory by law. Many federal and provincial government contracts in Ottawa also require proof of liability and professional coverage before you can start work. Some professional licensing bodies and industry associations require it as well.   Beyond the legal requirements, the practical case is straightforward. One significant claim, whether it is a customer injury, a fire, a flood, or a lawsuit, can cost more than many small businesses generate in a year. Insurance is what keeps a bad day from becoming the end of your business.

The Core Types of Business Insurance

Most small business policies are built from a combination of coverage types. Here is what each one does and who needs it.  
Type of Insurance Description
Commercial General Liability (CGL) This is the foundation of almost every business insurance policy. CGL covers you if a customer, visitor, or member of the public is injured at your business, or if your business causes property damage to someone else. For example, if a customer slips and falls in your store or office, CGL will protect you if you are sued by anyone injured on your property. Most Ottawa businesses that deal with the public, work on client premises, or bid on government contracts need this.
Commercial Property Insurance Covers your physical assets, including your building (if you own it), equipment, inventory, and furniture, against events like fire, theft, and certain types of water damage. If you rent your space, your landlord’s policy covers the building itself but not your contents or equipment inside. Tenant’s commercial property coverage fills that gap.
Business Interruption Insurance If a covered event forces you to close temporarily, such as a fire or major flood damage, business interruption insurance replaces your lost income during the period while repairs are being made to get your business back up and running. It covers ongoing expenses like rent, payroll, and loan payments while you are getting back on your feet. For businesses that depend on a physical location, this coverage can be the difference between surviving a disruption and closing permanently.
Professional Liability (Errors and Omissions) Also called E&O insurance, this covers you if a client claims your professional advice, service, or work caused them a financial loss. It applies to consultants, designers, accountants, IT firms, engineers, and any business that provides expert advice or professional services. CGL does not cover these types of claims, so professionals need both.
Cyber Liability Insurance If your business handles customer data, processes payments online, or stores any personal information digitally, a data breach or cyberattack can be expensive. Cyber liability covers the cost of notifying affected customers, legal fees, and recovery efforts. This is increasingly relevant for Ottawa businesses of all sizes, including small retail shops and home-based service providers.
Commercial Auto Insurance Personal auto policies do not cover vehicles used for business purposes. If you or your employees use a vehicle to make deliveries, travel to client sites, or transport equipment, you need commercial auto coverage. This is mandatory in Ontario any time a vehicle is used commercially.
  An ONA broker will help you figure out which combination of coverage types actually fits your business. Start with what your business genuinely requires and build from there, rather than buying a standard package that may include coverage you will never use.

How Your Business Insurance Premium Is Calculated

Your premium is not arbitrary. Insurers use a set of specific factors to calculate the level of risk your business represents, and that risk calculation drives the price. Understanding these factors gives you real leverage to manage your costs.

 

Rating FactorWhat Insurers Look AtImpact on Your Premium
Industry and Business TypeWhat your business does, what products or services you offer, and how inherently risky your operations are.The single biggest driver. A construction company pays far more than a home-based bookkeeper. Insurers classify industries by historical claim rates.
Annual RevenueYour gross revenue or projected revenue for the year.Higher revenue generally means more activity, more clients, and more exposure to claims. CGL and professional liability premiums often scale directly with revenue.
Number of EmployeesTotal headcount, including full-time, part-time, and contractors.More employees means more people interacting with clients and more potential for claims. Payroll size is used to calculate WSIB premiums separately.
Claims HistoryThe number, type, and cost of claims you have made in the past 3 to 5 years.A clean claims history is one of the best ways to keep premiums down. Frequent or large claims signal risk to insurers and can lead to higher rates or declined coverage at renewal.
LocationWhere your business operates, including the neighbourhood and flood zone status.Urban locations like Ottawa carry higher foot traffic and liability exposure than rural ones. Properties in flood zones face higher commercial property premiums.
Property and Equipment ValueThe replacement cost of your building, contents, tools, and equipment.More valuable assets require higher coverage limits, which increases your commercial property premium. Insurers will ask for an accurate inventory.
Coverage Limits and DeductiblesHow much coverage you want and how much you agree to pay out of pocket before your policy kicks in.Higher limits cost more. Higher deductibles lower your premium. Finding the right balance is important and varies by business type.
Years in BusinessHow long your business has been operating.Newer businesses are often considered higher risk because they have less operating history and no established claims record. Premiums typically stabilize after a few years.
Safety and Security MeasuresAlarm systems, sprinklers, surveillance cameras, safety protocols, and staff training records.Documented risk management measures can reduce your premium. Insurers reward businesses that actively work to prevent losses.

How to Lower Your Business Insurance Costs

There are real, practical steps Ottawa small business owners can take to manage their premiums. These are not about cutting corners on coverage. They are about being smart with how you structure and manage your policy.

Increase Your Deductible Strategically

Your deductible is the amount you pay out of pocket before your insurance kicks in. Raising your deductible from $1,000 to $2,500 or $5,000 can lower your annual premium noticeably. This works best for businesses that have the cash reserves to cover a higher deductible if needed, and that are not filing small claims frequently. Think of it as self-insuring for minor losses to save on the cost of major-loss protection.

Invest in Risk Management and Document It

Insurers reward businesses that actively reduce their risk. Installing a security alarm, adding surveillance cameras, implementing staff safety training, and maintaining a clear incident reporting process can all work in your favour at renewal. The key is to document what you have in place. Keep records, maintenance logs, and training certificates so your broker can present them to insurers when negotiating your rate.

Maintain a Clean Claims History

Your claims history follows your business from insurer to insurer. Frequent small claims can be more damaging to your premium than one larger claim. If a loss is manageable without going through insurance, it is worth weighing the cost of the claim against the potential premium increase at renewal. Talk to your broker before filing a claim if you are unsure whether it is worth it.

Review Your Coverage Every Year

Your business changes over time. You might have fewer employees than last year, moved to a smaller space, stopped selling a product line, or shifted from in-person work to remote. All of these changes can affect what coverage you need. Reviewing your policy at every renewal, rather than just auto-renewing, ensures you are not paying for coverage that no longer applies to your business.

Do Not Over-Insure or Under-Insure Your Assets

Commercial property premiums are partly based on the replacement value of your assets. If you are insuring equipment at its original purchase price rather than its current replacement cost, you may be over-insuring older assets. Conversely, if your inventory or equipment has grown since your last review, you may be under-insured, which creates risk at claim time. Keep your asset list current.

Pay Annually If You Can

Many insurers charge a small administrative fee for monthly payment plans. If your cash flow allows, paying your annual premium in full often secures a slightly lower total cost. Ask your broker whether an annual payment option is available and what the difference is.

Work With an Independent Broker

An independent broker like ONA is not tied to a single insurer. We can shop your coverage across multiple carriers and find the combination of price and protection that actually fits your business. Direct insurers can only offer their own products. A broker works for you, not the insurance company.

Frequently Asked Questions

Is business insurance mandatory in Ontario?

Business insurance is not legally required in most cases, but there are important exceptions. If your business uses a vehicle, commercial auto insurance is mandatory. Many federal and provincial government contracts in Ottawa require proof of commercial general liability and professional liability coverage before you can work. Some professional associations and licensing bodies also require it. Even where it is not required by law, operating without it is a serious financial risk.

Commercial general liability, or CGL, is the foundation of most business insurance policies. It covers you if a customer, visitor, or member of the public is injured at your business, or if your business causes property damage to someone else. For example, if a customer slips and falls in your store, CGL covers the legal and medical costs. Most Ottawa businesses with public-facing operations, or those that work on client premises, carry CGL as their base policy. It is also required by most government contracts in Ottawa.

The most effective ways to reduce business insurance premiums are: bundling multiple policies with one insurer for a multi-policy discount, increasing your deductibles, maintaining a clean claims history, investing in security and safety systems, reviewing your coverage annually so you are not paying for protection you no longer need, and working with an independent broker who can shop multiple insurers on your behalf.

Yes, in most cases. A standard home insurance policy does not cover business-related liabilities, business equipment used professionally, or losses tied to business activity. If a client visits your home and is injured, your home insurance likely will not cover it. If your laptop or camera is stolen and you use it primarily for work, the claim may be denied. A separate commercial policy or a home-based business endorsement added to your home policy is typically required.

Get the Right Coverage for Your Ottawa Business

Not sure what your business needs or why you are paying what you are? Our brokers work with Ottawa businesses of all sizes to find coverage that actually fits, at a price that makes sense.

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2026 Personal Insurance Changes in Ontario https://www.ona.ca/blog/2026-ontario-insurance-changes/ Mon, 16 Mar 2026 07:22:57 +0000 https://www.ona.ca/?p=17579

What Ottawa Residents Need to Know

From the biggest auto insurance overhaul in decades to surging home insurance premiums driven by climate risk, 2026 is a critical year for Ontario policyholders. Here is your complete guide to what is changing and what to do about it.

 

If you drive a car or own a home in Ontario, 2026 brings changes you need to know about. On July 1, 2026, the province is making major changes to auto insurance. Several accident benefits that used to come standard with every policy are becoming optional add-ons. If you do not actively choose to keep them, you could end up with far less protection than you have today.

 

At the same time, home insurance costs are climbing fast. More severe weather is hitting Canada harder every year, and insurers are passing those costs on to homeowners.

At Oegema, Nicholson & Associates, our brokers have been following these changes closely. This guide breaks down what is happening, what it means for you, and what to do before your next renewal.

Ontario Auto Insurance Changes in 2026

The biggest auto insurance change in Ontario in decades takes effect on July 1, 2026. Here is what is happening, what it means for your policy, and who is most affected.

2026 SABS rehabilitation

Ontario’s auto insurance system includes something called the Statutory Accident Benefits Schedule, or SABS. It is the part of your policy that pays out if you are hurt in a car accident, regardless of who caused it. Right now, it covers things like lost income, rehab costs, and help around the house while you recover.

 

Starting July 1, 2026, most of those benefits will no longer be automatic. You will have to choose to add them to your policy and pay extra for them. Drivers who do not take action could be left with very little financial support after a serious accident.

 

Important: Renewal vs. New Policy

 

If your policy renews on or after July 1, 2026, your current benefits will carry over automatically unless you choose to remove them in writing. You will not lose coverage just by doing nothing at renewal.

 

If you buy a new policy on or after July 1, 2026, only the basic required benefits will be included. You will need to add any optional benefits yourself when you sign up.

Which Benefits Are Changing?

The table below shows each benefit that is changing, what it covers, and what happens if you do not add it back to your policy after July 1, 2026.

ACCIDENT BENEFITBEFORE JULY 1, 2026AFTER JULY 1, 2026WHAT IT COVERS
Medical, Rehabilitation & Attendant CareMandatoryMandatoryCovers medical expenses, therapy, and personal care support beyond OHIP. Higher limits are available as an optional add-on.
Income Replacement Benefits (IRB)MandatoryOptionalReplaces a portion of lost wages after an accident. Without it, injured workers have no income protection built into their auto policy.
Non-Earner Benefits (NEB)MandatoryOptionalProvides financial support to people who do not earn a wage, such as students, retirees, and stay-at-home parents.
Caregiver BenefitsMandatoryOptionalPays for someone to look after your dependents if your injuries prevent you from doing so.
Housekeeping & Home MaintenanceMandatoryOptionalCovers the cost of hiring someone to clean your home and handle basic maintenance while you recover from your injuries.
Death & Funeral BenefitsMandatoryOptionalPays a lump sum to your family and covers funeral costs if you die in an accident.
Educational & Visitor ExpensesMandatoryOptionalCovers lost tuition costs for students and helps pay for family members to visit you in the hospital during recovery.

 

Important Note: Under the new rules, optional benefits only apply to you, your spouse, your dependants, and any drivers specifically listed on your policy. If someone else borrows your car and gets into an accident, they may not be covered by your optional benefits. Make sure your policy lists everyone who regularly drives your vehicle.

Ontario Home Insurance Changes in 2026

While the auto insurance changes are getting most of the attention, home insurance is its own story. Premiums across Ontario have been rising fast, and the reasons are not going away.

Why Are Home Insurance Premiums Going Up?

In 2024, insured weather losses in Canada hit a record $9.4 billion. That is more than double anything seen in previous years. In 2025, losses came in at over $2.4 billion. That is still one of the worst years on record. Big loss years are no longer rare events. They are now expected.

 

Insurance companies actually lost money on home insurance in both 2023 and 2024. They paid out more in claims than they collected in premiums. That is why rates keep going up. The math simply does not work any other way.

What Insurers Are Doing Differently

Insurers are not just charging more. They are also changing what they will and will not cover. Here is what Ottawa homeowners are seeing at renewal:

  • Higher deductibles: The old standard of $500 to $1,000 is being replaced by much larger amounts, sometimes $2,500, $5,000, or $10,000 for water damage and storm-related claims.
  • Tighter requirements to get coverage: Many insurers now ask for proof that your home has a backwater valve, updated roofing, or a working sump pump before they will offer you a policy.
  • Pulling back from high-risk areas: Some large insurers have started reducing the number of policies they write in flood-prone or storm-prone regions. Canada has not reached the point where coverage is completely unavailable like in parts of the United States, but we are seeing early warning signs.
  • Higher rebuild costs: U.S. tariffs on Canadian lumber and steel have pushed construction costs up. When a home is damaged, it costs more to fix. That drives up claim costs, which drives up your premium.

What Does This Mean for Ottawa Homeowners Specifically?

Ottawa Pays Less Than Most Ontario Cities, But That Is Changing

Compared to the rest of Ontario, Ottawa residents have generally paid less for insurance. The average Ottawa household spends about 3% of their after-tax income on combined home and auto insurance. In Toronto, that number is 5%. Ottawa benefits from lower auto theft rates and less traffic congestion than the GTA, which keeps auto premiums down.

 

But Ottawa is not immune. Between 2022 and 2025, Ottawa households saw a 35% increase in combined premiums. Flooding is a big reason for that, and the risk is only growing.

Ottawa’s Flood Risk Is Real and Growing

Ottawa is located where the Ottawa River, the Rideau River, and the Jock River all meet. That makes large parts of the city vulnerable to seasonal flooding, especially in the spring. Local conservation authorities are updating their flood maps right now, and the City of Ottawa is using those maps to revise zoning rules.

 

If your property gets newly added to the official flood zone maps, you may face higher premiums, a denial of overland water coverage, or restrictions on building permits. If you own property near any of Ottawa’s rivers, it is worth checking the City of Ottawa’s online flood map to see if your address is affected.

What Ottawa Residents Should Do Before July 1, 2026

You still have time to get ahead of these changes. Here is a simple checklist to work through before July 1, 2026.

  • Find out when your auto policy renews. If it renews on or after July 1, 2026, your current benefits carry over unless you remove them. But it is still worth reviewing what you have before that happens.
  • Ask yourself what happens if you cannot work. If the answer is serious financial trouble, income replacement and related optional benefits are not nice-to-haves. They are essential. Do not drop them without talking to your broker first.
  • Do not choose coverage based on price alone. The extra cost of keeping optional benefits is usually small. The cost of not having them after a serious accident can be enormous.
  • Check your home insurance deductibles. Find out what your deductible is for water and storm damage. If it has gone up or is about to, ask your broker about options. Installing a backwater valve or a sump pump can sometimes help bring costs down.
  • Check your flood zone status. Use the City of Ottawa’s online flood plain map to see if your property is in a designated flood zone. If it is, bring that to your next broker conversation.
  • Call your ONA broker. The July 1 changes are complicated. Your broker can walk you through your options, help you figure out which benefits matter most for your situation, and make sure both your auto and home coverage are set up correctly.

Frequently Asked Questions

What exactly happens to my Ontario auto insurance on July 1, 2026?

Ontario is switching to a more flexible auto insurance system. After July 1, 2026, only medical, rehabilitation, and attendant care benefits are required by law. Benefits like income replacement, non-earner, caregiver, and death and funeral are no longer automatic. You will need to add them yourself and pay extra to keep them. If your policy renews on or after July 1, your current benefits stay in place unless you choose to remove them in writing.

At this point, it is not clear. Reducing mandatory coverage could lower costs in the short term, but many experts think the savings will not last. People without accident benefits are more likely to sue the at-fault driver instead. That increases liability claims over time, which pushes premiums back up. Any short-term savings from dropping optional coverage need to be weighed against the risk of having nothing after a serious accident.

The OPCF 47R is a new form that replaces the old OPCF 47 starting July 1, 2026. It fixes a problem in the old rules where sending your claim to the wrong insurer by mistake could cause you to lose access to optional benefits you paid for. The new form protects you from that. Your optional coverage stays with you even if your claim gets directed to the wrong place first. Your ONA broker will make sure this is set up correctly on your policy.

Ontario home insurance premiums have gone up 84% over the past decade. The main reason is the rising cost of weather-related damage. Canada set a record in 2024 with $9.4 billion in insured weather losses, and insurers actually lost money on home insurance in both 2023 and 2024. On top of that, it now costs more to repair or rebuild homes because of higher lumber and steel prices. All of that gets passed on through higher premiums.

Ottawa sits where three major rivers meet, which puts a lot of the city at risk of flooding. Start by checking the City of Ottawa’s online flood plain map to see if your address falls in a designated flood zone. If it does, you may face higher premiums or limits on your coverage. Talk to your ONA broker about what flood protection is available on your current policy, what the deductible looks like, and whether upgrades like a backwater valve or sump pump could help you keep your coverage affordable.

Talk to an Ottawa Insurance Broker Who Knows What Is Coming

The 2026 changes to Ontario insurance are significant. At Oegema, Nicholson & Associates, our brokers know the new rules and are ready to help you figure out the right coverage for your situation, whether that is auto, home, or both.

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Insurance for Cleaning Businesses in Ontario: What You Actually Need and Why https://www.ona.ca/blog/insurance-for-cleaning-businesses-guide/ Fri, 20 Feb 2026 08:54:00 +0000 https://www.ona.ca/?p=17364

Running a cleaning business in Ontario means entering private homes and commercial spaces every day, handling clients’ belongings, using industrial chemicals, and often leaving employees to work unsupervised. That combination of access and trust creates a specific set of risks that standard small business coverage doesn’t always address well.

 

This guide walks through the insurance products most relevant to cleaning businesses, from solo residential cleaners to multi-crew commercial janitorial operations, and explains what each covers, what it doesn’t, and what to watch for in the fine print.

What insurance do I need for a cleaning business in Ontario?

In Ontario, cleaning businesses should carry a minimum of commercial general liability (CGL) to protect against third-party injuries and property damage. Additionally, specialized coverages like Employee Dishonesty (Bonding), Tools and Equipment insurance, and Pollution Liability (for chemical mishaps) are essential to provide a complete safety net for your operations.

The Foundation: Commercial General Liability (CGL)

Every cleaning business needs commercial general liability insurance. This is the foundational coverage that protects you when a third party (a client, a visitor, a building occupant) suffers injury or property damage as a result of your operations.

  • Third-Party Bodily Injury: If a client slips on a floor you just mopped and didn’t clearly mark with a sign, you could be held liable for their medical expenses and legal fees.

  • Property Damage: While cleaning a home in Almonte, an employee accidentally knocks over and shatters an expensive heirloom. CGL helps cover the replacement cost.

  • Legal Defence: Even if you aren’t at fault, a lawsuit can be incredibly expensive. Your CGL policy covers the cost of your legal defence, which is vital for small business stability.

 

The standard minimum coverage limit you’ll encounter on commercial contracts in Ontario is $2 million per occurrence, though some larger commercial clients or property managers may require $5 million. If you’re targeting commercial work, confirm the requirements before you bid.

Does general liability cover damage to a client’s property?

Standard commercial general liability policies often exclude property in your “care, custody, or control.” To ensure you are covered when an employee accidentally damages a client’s furniture or electronics while cleaning them, you typically need a specific care, custody, or control endorsement added to your insurance package.

Protecting Your Team: Employee Theft & Dishonesty

Your employees work unsupervised in clients’ homes and offices, often with access to valuables, personal items, and sometimes sensitive areas of a business. Even with careful hiring, the risk of employee theft is real, and it’s a risk that your general liability policy won’t cover.

 

Employee dishonesty coverage, sometimes called a fidelity bond, protects your business if an employee steals money or property from a client. The policy pays out the value of what was taken and can cover the cost of any resulting legal claims against your business.

 

Beyond the financial protection, bonding matters for a practical business reason: many commercial clients in Ontario, property management companies, office buildings, and healthcare facilities will require proof of bonding before they sign a contract with you. It’s increasingly standard on RFPs for commercial janitorial work. If you’re pursuing that type of work, bonding isn’t optional.

Tools and Equipment Coverage

Your vacuums, steamers, buffers, pressure washers, and other equipment are the tools your business runs on. A standard CGL policy won’t replace them if they’re stolen from your vehicle, damaged in transit, or destroyed in a fire.

 

A tools and equipment floater is a separate policy (or endorsement) that covers your physical assets against loss, theft, or damage. For a cleaning business with a few thousand dollars in equipment, the annual cost is relatively modest, and a single equipment theft can cost more than several years of premiums.

 

Things to confirm when getting this coverage:

  1. Whether the policy covers equipment in transit (while in your vehicle), on client premises, and in storage. 
  2. Theft from an unlocked vehicle is sometimes excluded, so read the terms carefully.

Coverage Comparison at a Glance

CoverageWhat It ProtectsWho Needs It
Commercial General LiabilityThird-party injury and property damage claimsEvery cleaning business
Care, Custody & Control EndorsementClient property in your careEvery cleaning business
Third Party Fidelity Bond/Employee TheftClient theft by your employeesAny business with employees; required for most commercial contracts
Tools & Equipment FloaterYour own equipment – theft, damage, lossAny business with meaningful equipment investment

How Much Does Cleaning Business Insurance Cost in Ontario?

Costs vary based on your revenue, number of employees, the types of cleaning you do, and your claims history. As a general benchmark:

  • Solo residential cleaner, basic CGL only: $450–$700/year

  • Small residential cleaning company (2–5 employees) with CGL and bonding: $1,200–$2,500/year

  • Commercial janitorial operation with full coverage package: $3,000–$6,000+/year

 

Industrial or specialty cleaning (post-construction, hazardous materials, pressure washing) will push costs higher due to the elevated risk profile. The ONA broker team specializes in commercial trades and can get you quotes across multiple insurers to find the most competitive rate for your specific operation.

FAQ

How much does cleaning business insurance cost in Ontario?

The cost of insurance for a small cleaning business often starts around $450 to $700 per year for basic liability. However, prices vary based on your annual revenue, the number of employees you have, the specific services you offer (residential vs. industrial), and the value of the equipment you need to insure.

Yes, if you use your vehicle to transport equipment or employees to jobsites, a standard personal auto policy may deny claims. Commercial auto insurance ensures you are protected while on the clock, covering the higher risks associated with business use in busy areas like downtown Ottawa.

While not strictly required by law, most commercial and residential clients will require proof of insurance before hiring you. Furthermore, without it, a single slip-and-fall lawsuit or property damage claim could lead to personal bankruptcy and the closure of your business.

Oegema, Nicholson & Associates is an independent insurance brokerage based in the Ottawa area, serving cleaning businesses and other trades across Eastern Ontario since 1961. As an independent broker, ONA shops multiple markets to find coverage matched to your specific operation. Request a free quote or contact the team directly to review your current coverage.

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Understanding Contractors’ Liability Insurance In Ontario https://www.ona.ca/blog/contractors-liability-insurance-ontario/ Thu, 12 Feb 2026 11:25:00 +0000 https://www.ona.ca/?p=17346

What is contractor liability insurance in Ontario?

 

Contractor liability insurance, or commercial general liability (CGL), is a specialized policy that protects Ontario tradespeople from financial loss due to third-party claims of bodily injury, property damage, or advertising injury. In Ontario, most commercial contracts and municipal tenders require a minimum of $2 million in coverage to protect against legal defence costs and settlements.

 

As a contractor in Eastern Ontario, your reputation is built on the quality of your finish and the reliability of your word. However, in a high-stakes industry like construction—whether you are an electrician in Kanata, a carpenter in Almonte, or a landscaper in Manotick—one accidental slip or a damaged utility line can lead to a lawsuit that threatens your entire livelihood.

 

At Oegema, Nicholson & Associates, we have been supporting and protecting Ottawa’s contractors since 1961. As an independent brokerage, we shop the market to find competitive, comprehensive liability coverage so you can focus on the job site with peace of mind.

How Does Commercial General Liability (CGL) Work?

Commercial general liability (CGL) is the foundational safety net for your business. It handles the costs of legal defence, settlements, and medical expenses if your business is held liable for an accident on or off the job site. This isn’t just “paperwork”. If a client trips over your equipment or a subcontractor accidentally damages a neighbouring property, CGL is what stands between your business assets and a devastating legal bill

What Does Contractor Liability Typically Cover?

  • Third-Party Bodily Injury: Covers medical bills and legal fees if a non-employee (like a client or passerby) is injured because of your operations.

  • Third-Party Property Damage: Protection if you accidentally damage a client’s home, a vehicle, or a utility line during construction.

  • Completed Operations: Protects you if a problem arises from your work after the project is finished (e.g., a faulty pipe bursts months later).

  • Legal Defence Costs: Even if a claim is groundless, the cost to defend yourself in court can be astronomical; your CGL policy handles these expenses.

What Contractor Liability Does Not Cover

Understanding exclusions is just as important as understanding what’s included:

  • Your own tools and equipment: A CGL policy won’t pay out if your generator is stolen or your drill press is destroyed in a fire. That requires a separate Tools and Equipment Floater.

  • Your employees’ injuries: Workplace injuries for employees are handled through WSIB (Workplace Safety and Insurance Board) in Ontario, not your liability policy.

  • Professional errors and design mistakes: If you’re providing design advice or engineering-adjacent services, a standard CGL may not cover errors in your professional judgment. You’d need Errors & Omissions (E&O) coverage for that.

  • Intentional acts: Liability insurance is for accidents, not deliberate wrongdoing.

  • Automobile liability: If your work truck is involved in an accident on the road, that falls under your commercial auto policy, not your CGL.

How Much Does Contractor Liability Insurance Cost in Ontario?

Costs vary considerably depending on your trade, business size, annual revenue, and claims history. That said, here are rough benchmarks to set expectations:

  • Low-risk trades (painting, flooring, finish carpentry): $500–$1,200/year for $2M in coverage
  • Mid-risk trades (plumbing, electrical, HVAC): $1,000–$2,500/year
  • Higher-risk trades (roofing, excavation, structural work): $2,000–$5,000+/year

 

These are general ranges; your actual premium will depend on your specific operations. A roofer with a clean claims history and low annual revenue will pay significantly less than one with a previous claim and a large crew.

Factors that drive premiums up include: working at heights, operating heavy equipment, doing structural or foundation work, having subcontractors, and working on older buildings.

Liability vs. Property: Understanding the Difference

While liability insurance protects you against claims made by others, it does not cover your own assets. Liability coverage is for “third-party” risks, whereas property or equipment insurance is required to protect your own tools, machinery, and materials against theft, fire, or accidental damage.

Contractor Coverage Comparison Table

FeatureCommercial General Liability (CGL)Tools & Equipment Floater
Primary GoalProtects against lawsuits from others.Protects your own business assets.
Common ScenarioA client slips on a wet floor you just mopped.Your $5,000 generator is stolen from your truck.
Is it Required?Usually mandatory by contract or tender.Highly recommended for risk management.
Covers Legal Fees?Yes, for third-party injury/damage suits.No, covers repair/replacement costs.

Is Contractor Liability Insurance Mandatory in Ontario?

The short answer: not always by law, but effectively yes in practice.

 

The Ontario government does not universally mandate CGL for all trades through a single piece of legislation. However, the market has essentially made it a de facto requirement in the following situations:

  • Commercial contracts and tenders: Almost every municipal tender, general contractor agreement, or commercial client contracts in Ontario will require you to carry a minimum of $2 million in CGL coverage before you’re permitted on site. No certificate of insurance (COI), no contract.

  • Licensing requirements for certain trades: Some regulated trades in Ontario have insurance requirements tied to their licensing. Electrical contractors, for example, may face insurance requirements through the Electrical Safety Authority (ESA).

  • Residential work: Homeowners increasingly ask to see proof of insurance before hiring contractors. It’s become a standard part of the vetting process for anyone doing significant renovation work.

The $2 million threshold is the most common minimum you’ll encounter, though larger commercial projects may require $5 million or more. If you’re bidding on municipal or institutional work, review the tender documents carefully – coverage requirements are specified in detail.

Choosing the Right Coverage: Key Questions to Ask

When shopping for a CGL policy, the cheapest option isn’t always the right one. Here are questions worth asking before you sign:

Does the policy include completed operations coverage?

Some lower-cost policies limit or exclude this. It’s essential for most trades.

Per-occurrence is the max for a single claim; aggregate is the total for all claims in a policy year. Make sure both are adequate for your scale of work.

 

If you hire subs, clarify how the policy treats them. Some policies exclude subcontractor liability entirely.

Read the exclusions carefully. Some policies exclude certain types of work (e.g., work on roofs above a certain height, or work involving water).

Look for insurers with a strong reputation for claims handling, not just competitive premiums.

Oegema, Nicholson & Associates is an independent insurance brokerage based in the Ottawa area, serving cleaning businesses and other trades across Eastern Ontario since 1961. As an independent broker, ONA shops multiple markets to find coverage matched to your specific operation. Request a free quote or contact the team directly to review your current coverage.

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3 Essential Types of Insurance Every Ontario Contractor Needs https://www.ona.ca/blog/3-essential-types-of-insurance-for-ontario-contractors/ Fri, 23 Jan 2026 08:44:43 +0000 https://www.ona.ca/?p=17198

If you are running a construction site in Ontario, you know that the risks can be just as real as the rewards. Construction is the backbone of our local economy, but it is also an industry where a single accident or a midnight theft can wipe out a year’s worth of profit.

 

At Oegema, Nicholson & Associates, we have been insuring Ottawa’s builders and tradespeople since 1961. We know that “standard” coverage often leaves dangerous gaps. You might have WSIB for your workers, but who pays if a wall collapses on a neighbour’s car? Or if your skid steer is stolen from the job site?

 

To truly protect your balance sheet, you need a defence strategy built on three pillars. Here is a breakdown of the three essential types of builders insurance that every Ontario contractor needs to survive and thrive.

1. Commercial General Liability (CGL)

Do I really need liability insurance if I have WSIB?

 

Yes. WSIB only covers injuries to your own workers. Commercial general liability (CGL) covers your legal liability for third-party bodily injuries or property damage caused by your operations, including legal defence costs.

 

For contractors, CGL is the foundation of your risk management. It protects you when your operations cause harm to someone else: a client, a visitor, or a passerby. In today’s environment, even a minor lawsuit can cost tens of thousands of dollars to defend.

Why Ottawa Contractors Need Robust CGL

  • The “Duty to Defend”: If you are sued, your insurer typically assumes the cost of your legal defence up to your policy limit. This protects your business capital from being drained by legal fees.
  • City Permits: If you need a road cut permit or an encroachment permit in Ottawa, city bylaws strictly mandate a minimum of $2 million in CGL coverage. Without this coverage, your permit will be rejected.
  • Completed Operations: The risk doesn’t end when you leave the site. If a deck you built in 2024 collapses in 2026 due to a defect, completed operations coverage ensures your policy still responds.

2. Commercial Property & Tools Coverage

Does my business insurance cover my tools if they are stolen from my truck?

 

Not automatically. Standard liability policies do not cover your property. You need a dedicated tools and equipment floater to protect your mobile assets from theft, fire, or damage while they are in transit or on the job site.

 

Ontario has recently seen a spike in organized theft targeting high-value construction equipment. From handheld drills to heavy excavators, your assets are targets. A standard property policy only covers items at your office; to cover items that move, you need a floater.

Scheduled vs. Unscheduled: Don’t Get Caught in the Gap

To avoid paying out of pocket, you must understand how insurers categorize your gear:

  • Unscheduled (Blanket) Coverage: Best for smaller, high-turnover items like saws, drills, and hand tools. You get a lump sum limit (e.g., $10,000), but there is often a maximum per item cap (e.g., $500). If your $2,500 specialized drill is stolen and it wasn’t listed separately, you might only recover the capped amount.
  • Scheduled Coverage: Mandatory for major assets like backhoes, generators, or skid steers. You must list each item with its serial number and value. This ensures you get full replacement cost coverage rather than a depreciated cash value.

At ONA, our team works with you to identify the most impactful areas of coverage, developing a comprehensive plan that keeps you covered at a rate that works for your bottom line.

3. Commercial Auto Insurance

Can I use my personal truck for my contracting business?

 


Likely not, unless you have an endorsement. If you use your vehicle to transport tools, materials, or employees to job sites, a personal auto policy may deny your claim. Commercial auto insurance covers the higher liability risks and usage associated with construction work.

 

This is the most common coverage gap we see. Many contractors assume that because they own the truck, their personal insurance covers it. However, once you put a ladder rack on the roof, paint a logo on the door, or start hauling materials to a site in Orléans or Barrhaven, the usage changes fundamentally.

Why You Need Commercial Auto Policy

  • Material Transport: Personal policies aren’t rated for the risk of hauling heavy loads, lumber, or volatile chemicals.
  • Higher Liability Limits: In construction, a vehicle accident can involve serious damage to client property or multiple vehicles. Commercial policies generally offer higher liability limits (e.g., $2M to $5M) to protect your business assets.
  • Multiple Drivers: If your crew drives your trucks, a commercial fleet policy simplifies coverage, ensuring that any qualified employee driving a company vehicle is covered.

Rounding Out Your Protection: Critical Add-Ons

While commercial general liability, tools, and auto are the “Big Three,” a comprehensive risk management plan often requires more specific protection depending on your trade.

 

Coverage TypeBest ForWhat It Protects
Installation FloaterPlumbers, HVAC, ElectriciansCovers specific materials (like a furnace, piping, or uninstalled fixtures) from theft or damage before they are permanently installed. Unlike a full builders risk policy, this targets just your materials on site.
Builders Risk General Contractors, Home BuildersCovers the entire structure during construction (including materials and sometimes soft costs like delayed opening expenses) against fire, vandalism, and weather.
Pollution LiabilityExcavators, Roofers, PaintersProtects you if your work causes environmental damage, such as a fuel leak from a tank or chemical runoff. CGL often excludes pollution events.
Cyber LiabilityAll ContractorsProtects your business if you store client data, process payments, or face a ransomware attack on your office systems.


If you are the General Contractor, you likely need a broad form builders risk policy that covers the whole project, including soft costs (like delayed opening expenses and loan interest) if a fire sets your timeline back by months.

Frequently Asked Questions

What are soft costs in builders risk insurance?

Soft costs are the financial losses caused by a project delay, such as additional loan interest, legal fees, or rental costs. Standard builders risk covers “hard” materials, but you must specifically add soft costs coverage to be protected from timeline delays.

Unscheduled coverage provides a blanket limit for small tools (e.g., hand drills) but often caps the payout per item. Scheduled coverage lists high-value items (e.g., excavators) individually by serial number to ensure full replacement cost coverage without low sub-limits.

Likely not. Standard home policies often exclude coverage for homes under major renovation or those vacated for more than 30 days. You typically need a dedicated builders risk policy to cover the structure during the construction phase.

Construction in Eastern Ontario is complex, with risks ranging from icy job sites to theft. Don’t rely on a “one-size-fits-all” policy or assume the general contractor insurance has you covered.

 

At Oegema, Nicholson & Associates, we don’t just sell policies; we offer real advice based on decades of local experience. We can help you audit your current coverage, ensure your tools are properly scheduled, and get you the certificates you need for City of Ottawa permits.

 

Ready to build with confidence?

 

Request a quote or contact your local ONA broker today.

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Insurance Broker vs. Insurance Agent vs. Direct Writer: Who Actually Works for You? https://www.ona.ca/blog/insurance-broker-vs-agent-vs-company/ Thu, 15 Jan 2026 07:39:04 +0000 https://www.ona.ca/?p=17179

In the world of insurance, the terminology can be as confusing as the fine print. You see ads for direct writers, agents, and brokers, all promising the best protection for your home, car, or business. But are they the same? The short answer is no. The difference isn’t just lingo; it determines whose side the professional is on when you buy a policy, and more importantly, when you have a claim.

This guide breaks down the three main ways to buy insurance in Ontario and why partnering with an independent broker puts the power back in your hands.

What is a Direct Writer? 

A direct writer is an insurance company that sells its own products directly to consumers, typically online or via a call centre, without an intermediary. When you call a direct writer (like Belair or TD), you are speaking to an employee of that specific company who can only offer you their own proprietary products.

Direct writers are often the “big box” stores of the insurance world. Their model is built on volume and speed, often focusing on “instant” policies. While convenient, the person on the phone works for the insurance company, not you. Their goal is to sell their employer’s policy, and they cannot shop around to see if another company offers better rates or coverage for your specific situation.

What is an Insurance Agent? 

An insurance agent, often called a captive agent, is a representative who is contractually tied to sell the products of one specific insurance company. While they may have a local office and offer face-to-face service, they are also limited to the coverage options and pricing of the single insurer they represent.

Think of a captive agent like a car dealership that only sells one brand. If you walk into a Ford dealership, the salesperson won’t tell you that a Toyota might be a better fit for your commute. Similarly, an insurance agent can only offer you the “menu” provided by their parent company. If your premiums go up, they can’t shop the market to find you a better deal elsewhere; their loyalty ultimately lies with the company that employs them.

What is an Independent Insurance Broker? 

An independent insurance broker is a licensed professional who works for you, the client, rather than for any specific insurance company. Brokers have access to multiple insurance providers and shop the entire market to find the best coverage and competitive rates tailored to your unique needs.

This is the ONA difference. As an independent brokerage, we are 100% independent. We act as intermediaries between you and the insurance companies. Our job is to assess your risk, shop different providers on your behalf, and present you with the best options. We don’t just process a renewal; we review it to ensure it still fits your life. Most importantly, because we aren’t tied to one insurer, our loyalty lies with you to ensure your interests are protected, especially during claims.

Comparison: Broker vs. Agent vs. Direct Writer

To help you decide, here is a quick comparison of how these three models stack up regarding choice, advice, and advocacy.

 

FeatureDirect WriterCaptive AgentIndependent Broker (ONA)
Who Do They Work ForThe Insurance CompanyThe Insurance CompanyYou (The client)
Choice of InsurersNone (Only 1 company)None (Only 1 company)Multiple (Intact, Aviva, Gore, etc.)
Claims AdvocacyCompany adjusterLimitedFull advocacy (We fight for you)
RelationshipTransactional / Call centreFace-to-facePersonal 
IndependenceNoNo100% Independent

Why “Shopping the Market” Matters for Your Wallet

One of the biggest misconceptions is that going direct is always cheaper. In reality, rates are filed with regulators, and no single company is the cheapest for everyone. Insurance rates fluctuate based on market conditions, and one insurer might be competitive for young drivers while another offers better rates for retirees or high-value homes.

 

Because ONA is not tied to one specific shareholder or company, we shop multiple markets for you. If one insurer raises their rates significantly, we can move your policy to another provider that offers a more competitive rate for the same coverage. You get the peace of mind of knowing you always have the best value without having to call ten different companies yourself.

The “Real People” Advantage: Local Support in Ottawa

Insurance is more than just a piece of paper; it’s a safety net for when things go wrong. When you work with a direct writer, you are often just a policy number in a database. At ONA, you deal with a broker who knows your name. 

 

With five local offices in Ottawa, Manotick, Almonte, Russell, and Orleans, we offer a physical presence that is rare in modern insurance. This local knowledge matters. We understand the specific risks of our region, from common coverage to the unique needs of the cross-border workforce commuting between Gatineau and Ottawa. If a disaster happens, we are your first call. We don’t just sell the policy; we fight for you during a claim.

Frequently Asked Questions (FAQ)

Is it more expensive to use an insurance broker?

No, using an insurance broker typically does not cost you more. In fact, brokers often save you money by shopping multiple insurance markets to find the most competitive rate for your specific profile. We focus on finding the best value, ensuring you aren’t paying for coverage you don’t need.

Insurance brokers are paid a commission by the insurance company that you choose to place your policy with. At ONA, we believe in full transparency and provide a commission disclosure to show we have nothing to hide. This structure allows us to offer you unbiased advice without charging you direct service fees.

You should call your broker first. We can review the damage, explain the implications of filing a claim (such as potential premium increases), and guide you on the best course of action.

Direct writers are not inherently cheaper. Brokers often save you money by shopping your profile across multiple insurers to find the most competitive rate. Additionally, brokers prevent you from overpaying for unnecessary coverage or under-insuring your home, which can cost you more in the long run.

An insurance broker represents you (the client) and can shop for policies from multiple different insurance companies to find the best fit. An insurance agent works for one specific insurance company and can only sell that company’s products, limiting your options for coverage and price.

Choosing between an insurance broker, agent, or company comes down to who you want in your corner. With over 60 years of experience, Oegema, Nicholson & Associates offers the stability of a large firm with the empathy of a good neighbour. We work for you, not the insurance companies, ensuring you get real advice and proper protection.

 

Ready to see the difference an independent broker can make?

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